FAQ

Warning: Do not ingest slime or borax. Do not use on broken or abraded skin. Wash hands after slime use. Keep away from hair, fabric, and animals. Do not use on porous surfaces as product may stain.

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WHERE DO I PURCHASE SLIME SUPPLIES?

We purchase our supplies on the internet and through local department and craft stores.

Here is a link to some amazon products that we recommend and use in our own shop!

https://www.amazon.com/shop/slimeowy

SLIME CARE

My slime is sticky. What do I do?

Your order should have borax powder and instructions included to make slime activator! International orders will come with slime activator instead of borax powder.

First mix 1/2 - 1 tsp of borax into 1 cup of warm water to make your slime activator. Use 1/2 tsp of borax for clear glue slimes and 1 tsp of borax for white glue slime. Then add a few drops of the slime activator into your slime and knead. Repeat if it is still sticky. Make sure to drop in very little at a time or your slime will over activate and become hard. *Remember, slime is made with glue so it should always be a little sticky!

My slime is hard. What do I do?

Slime may arrive stiff due to cold weather. This can be easily fixed by warming it up in your hand. You can also add lotion, baby oil, or warm water into the slime. For butter slime and other clay slime, you can also add in some milky slime. 

How long will my slime last?

Slime should last for a long time as long as it is taken care of properly. Always keep it in an airtight container and a cool environment. Make sure to wash your hands before and after playing with slime so that it does not get dirty and produce bacteria.

However, slime does not last forever since it is a liquid substance! Slime will lose its moisture and may shrink or melt overtime. Slime that is properly cared for should last for a few months.

How do I make slime activator?

Add in 1/2 - 1 teaspoon of borax powder into 1 cup of warm water and mix until all the powder has dissolved. The bag included in your order should include about 1/2 tsp of borax!

How old do you have to be to play with slime?

You can be any age to play with slime! However, we recommend our products to ages 8 and up. Please keep slime away from small children and animals.

PACKAGING

Watch a video of how orders are packed and the extras that are included here.

What is included in my order? 

Your order will come with a Slimeowy thank you card that also contains instructions on slime care and activator preparations. There will also be Borax powder/solution and extras (candy, snacks, squishies).

How is my order packed?

We bubblewrap all jars and then have them shipped in a bubble mailer. Slime shipped in boxes are package with packing peanuts, paper, air bubbles, and/or bubble wrap. Everything should be secure and packed carefully to ensure that your product arrives safely to your door! 

PROCESSING AND SHIPPING

When will my order be shipped out?

Once your order has been placed, we typically take 3-6 business days to process and ship out your order! Although in some cases, orders may be processed within 8 business days.

How long does it take for my order to arrive?

You order will usually take 3-6 business days to process. After processing, the package is then dropped off at the post office and will be delivered in 1-5 business days depending on the shipping method. International orders usually take 2-3 weeks to arrive.

Do you ship internationally?

We currently only ship internationally to Australia, Belgium, Canada, Denmark, France, Germany, Hong Kong, Indonesia, Italy, Ireland, Japan, Korea (the Republic of), Malaysia, New Zealand, Netherlands, Philippines, Singapore, Spain, Sweden, Switzerland, United Kingdom, and Vietnam. 

We are not responsible for customs fees or delays.

Customs fees are applied at random by your country's border patrol organization.

Why is shipping so expensive?

We do not decide shipping prices. We calculate them according to the prices the post office charges. 

PAYMENTS AND SECURITY

What payment methods do you accept?

We currently accept Visa, MasterCard, Discover, American Express, and Apple Pay. Unfortunately, we DO NOT accept PayPal at the moment. 

Is your site secure? Will my billing/card information be safe?

Yes! Our site is safe and secure. Our web server is SSL certified, which ensures that all data passed between the web server and browsers remain private and integral. All of our payments are processed using Stripe Payments, which holds the most stringent security certification in the payment industry.

 

 Feel free to contact us at slimeowy@gmail.com if you have any further questions!